Effective Date: 15 March 2025
Paturn ("Paturn", "we", "us", or "our") is a restaurant technology platform owned and operated by Masterarts Connect (Pty) Ltd, a company registered in the Republic of South Africa.
We are committed to protecting the privacy, confidentiality, and security of personal information belonging to restaurants using our platform ("Merchants") and customers placing orders ("Diners").
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access or use the Paturn website, application, QR code ordering system, and related services ("Platform"), in accordance with the Protection of Personal Information Act, 2013 (POPIA).
We collect only the information necessary to operate, secure, and improve the Platform.
When you access the Platform or place an order, we may collect:
This information is optional and typically used for receipts and order updates.
Payment Information
Payments are processed securely by third-party payment providers such as Yoco, Paystack, or Peach Payments.
Paturn does NOT store:
We only receive:
This information helps ensure security and performance.
To provide ordering, POS, and KDS services, we collect:
We use cookies and similar technologies to improve functionality and user experience.
Required for core functionality, including session management, login authentication, and cart functionality.
Used to understand how users interact with the Platform to improve performance and usability.
Used to remember user preferences such as language or display settings.
You may disable cookies in your browser settings. However, doing so may limit certain functionality.
We use personal information for legitimate business purposes, including:
We only share information when necessary.
When a Diner places an order, the Merchant receives order details, table number, name and contact details (if provided). This is required to fulfill the order.
We may share information with trusted service providers, including:
These providers are contractually obligated to protect personal information.
We may disclose personal information if required by law, by court order, to protect legal rights, or to prevent fraud or illegal activity.
We retain personal information only as long as necessary to:
Data is securely deleted or anonymized when no longer required.
We implement appropriate technical and organizational safeguards, including:
If a data breach occurs that affects personal information, we will notify affected users and the Information Regulator in accordance with POPIA.
Under POPIA, you have the right to:
To exercise these rights, contact our Information Officer.
Your information may be stored on secure servers located outside South Africa.
Where this occurs, we ensure appropriate safeguards consistent with POPIA requirements.
We reserve the right to update this Privacy Policy at any time.
Updates become effective upon publication.
Continued use of the Platform constitutes acceptance of any updates.
For privacy-related questions or to exercise your rights, contact:
Our Information Officer is ready to assist with any questions about your data.
Contact Privacy Officer